Booking and Cancellation Policies

These Terms and Conditions are intended for your safety and ease of use of our services. They should be read and understood before making a booking. We have tried our best to keep the fine print to a minimum, but the following terms are necessary for the benefit of everyone who stays at Crossfield Cottage.  By making a booking with us, you are agreeing to be bound by these terms and conditions. Guests are encouraged to purchase travel insurance to cover any unforeseen circumstances. Credit card details are required as security for all bookings.

Provided you give us at least 30 days notice you can change the dates of your booking, subject to availability. There is no charge for the change, however there may be tariff increases. The changed booking must be for the same number or more nights. Fewer nights or less than 30 days notice will be treated as a cancellation.

As a single cottage accommodation business, late cancellations and amendments to bookings often result in an empty cottage which has a significant impact on our business.
Cancellations received more than 14 days prior to arrival incur an administration charge of 20% of the total booking fee (or a lesser amount at the discretion of management).
Cancellations received within 14 days of arrival incur a fee of 100% of the total booking cost.
Full payment is required at least 30 days prior to arrival date. Failure to arrange payment will result in cancellation of the booking.
If you do not arrive or do not stay for the entire number of nights booked no refund will be given.

Date Changes
If notified more than 30 days prior to arrival your booking dates may be changed subject to availability. Tariff increases may apply.
Changes to dates with less than 30 days notice will incur cancellation fees to the original booking.

Weekend Bookings
Friday and Saturday nights must be booked as part of a two night minimum stay (ie Friday night must include either Thursday or Saturday, and Saturday night must include either Friday or Sunday).
One night stays on Friday and Saturday nights can be requested but are subject to availability and approval.
Minimum four night stay at Easter (Thursday, Friday, Saturday and Sunday nights)
Minimum three night stay for long weekends.

Children & Extra Guests
Children are welcome to stay. A port-a-cot and high chair are available on request.

Children aged 4 and over are charged as extra guests.   $40 includes all linen

Children aged 0-3 years free  *Must bring all linen, towels & pillows for children.                      Children 0- 1  a portacot is  free of charge.

The cottage is for the use of the number of guests booked only. Rooms that are required will be open for the use of number of paid guests.

Late Check-out/Early Check-in
The cottage will be ready for you by 2.30pm on the day of arrival, and check out time is strictly by 11:00am on the last day of your stay.
Late check out or early check-in may be possible and is dependant on other bookings. Please enquire prior to your arrival.

Damaged or missing property
The person booking the cottage or the credit card holder is deemed to be responsible for their actions and those of any of their group.
We accept that some wear and tear of the cottage and its contents is normal. However, Crossfield Cottage reserves the right to charge guests the cost of rectifying damage, caused by the  deliberate, negligent or reckless act of the guest to the cottage’s property or  structure and to replace, with new, any missing items. If the damage is such that the cottage is not able to be let for a period of time, that loss of income will also be billed to the guests who caused the damage.
It is expected that dishes will be washed and any major cooking mess, including in the oven and the barbecue, will be cleaned prior to departure. Any unusual additional cleaning will be charged to the guest.
We will make every effort to rectify any damage internally prior to contracting specialists to  make the repairs, and therefore will make every effort to keep any costs that  the guest would incur to a minimum. Inviovce will be sent for payment of repairs.