FAQ’s

What time is check in?
The cottage will be ready for you by 2.30pm. We will meet you at the cottage or you will be given a security code for the key box prior to your arrival. We do not live onsite, but are close by should you need us at any time.

What time is check out?
You must leave the cottage by 11:00am to allow us time to prepare for the next guests.

Can I arrive any earlier or leave later?
Late check out or early check-in may be possible and is dependent on other bookings. Please contact us prior to your arrival to see if this is possible.

Pets?
At the moment we are unable to take pets but Barmera has boarding kennel not far from the cottage.

Can children stay at the cottage?
Children are welcome at the cottage. There is no specific play equipment on the property. There is a great playground at the Barmera Playspace across the road from Lake Bonney.
We can provide a porta-cot (please bring your own linen)  and also a high chair on request, for no charge. There are plastic plates, cups and cutlery in the kitchen.
Children with a bed-wetting problem must provide their own waterproof sheet. Guests will be charged extra cleaning, and maybe even for a new mattress, if a child wets the bed without this.

Is there a minimum number of nights I need to stay?
Friday and Saturday nights must be booked as part of a two night minimum stay (ie Friday night must include either Thursday or Saturday, and Saturday night must include either Friday or Sunday). One night stays on Friday and Saturday nights can be requested and are sometimes available. There is a minimum four night stay over Easter (Thurs-Sun). There may be minimum night stays on some long weekends and public holidays. There is no minimum for mid-week stays.

Is there WiFi internet access in the cottage?
Yes, free WiFi internet access is available.

Is firewood provided for the wood fire?
Firewood is provided from 1 May to 31 October. We provide enough wood, including kindling, for 2 or 3 fires. We do not allow use of the wood fire outside of these dates. There is a split system air-conditioner in the lounge which works extremely well for heating the cottage, and there are extra blankets in the cupboards.

What do I get for breakfast? What cooking facilities are there?

Generous breakfast provisions are provided for you to prepare your own breakfast. Local sausages, bacon, eggs, tomatoes, mushrooms, milk, cereal and juice along with bread, a selection of condiments, cereals, tea and coffee are provided. There is a fully equipped kitchen with a medium size fridge, and cooking options include stove top, convection oven and microwave, kettle, coffee pod machine and toaster. Breakfast provisions for two (2) mornings in any stay.
Outside is a gas barbecue next to the Metters (this is not a working wood stove), or you could go out to one of the many restaurants, cafes or fast food on offer!

Do you sell gift vouchers?
Yes we do. Please visit our Gift Voucher page.

What do I need to bring with me?

Just your personal items. All linen and towels are supplied as well as some introductory toiletries. Generous breakfast provisions for each morning are provided for you to prepare you own breakfast. The kitchen is well equipped and stocked with handy cooking essentials such as salt, pepper, cling wrap, paper towel etc. There is a range of DVDs, books, magazines and games.

Is there a telephone in the cottage?
The old phone on the wall is there for looks only. We recommend you bring your mobile/cell phone.

What happens if I need to cancel my booking?
Please proceed to our bookings and cancellation policies page for our full cancellation policy, terms and conditions. We strongly advise you to take out travel insurance to provide protection against unforseen events.

Can I change the dates of my booking?
Provided you give us at least 30 days notice, you can change the dates of your booking, subject to availability. There is no charge for the change, however there may be tariff increases. The changed booking must be for the same number or more nights. Fewer nights or less than 30 days notice will be treated as a cancellation.

Are you close to wineries?
The Riverland is South Australia’s largest wine producing area and is home to some iconic South Australian wineries. The Riverland is now also starting to have some great small super premium wineries, craft beer and cider producers. Why not visit some of these places during your stay at Crossfield Cottage.
Please see our Wine, Beer and Cider page for more information.